Purchase support

Refunds

Last updated: August 24, 2026

Script Panel Pro is a downloadable digital product sold as a one-time purchase. If you have trouble downloading, installing or using it, contact us first so we can help resolve the issue.

Seller and support

Script Panel is operated under the LevelUp trading name by Individual Entrepreneur Pavel Pokataev (official Georgian registry name: ინდივიდუალური მეწარმე პაველ პოკატაევ), registered in Georgia under identification code 306386808. Legal-notice address: Police Alley 5-4, Samgori District, Tbilisi 0182, Georgia.

How to request help

Email hello@script-panel.com with the Paddle transaction, invoice or receipt identifier, the email used for purchase and a short description of the issue. Tell us whether you selected Windows or macOS. Do not send payment-card details, passwords or private scripts.

Refund requests

We review refund requests individually, including cases where the installer cannot be delivered or the product cannot be used after reasonable support steps. Contact us as soon as possible after the purchase or delivery problem so we can investigate the transaction and the issue. Nothing in this policy limits any mandatory consumer or other rights that apply to you.

Processing

Where a refund is approved, it is processed through Paddle to the original payment method where available. Paddle and the relevant financial institution control the time it takes for the credit to appear. Paddle may also apply its own buyer terms and refund procedures.

No subscription cancellation

Script Panel Pro is not a subscription and does not renew automatically. There are no recurring charges to cancel. For payment, invoice or transaction questions, use the support route above or the customer options shown in your Paddle receipt.